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Customer Support | Any degree | NIIT 48 views

Job Role Customer Support Executive
Qualification 12th/Any degree
Experience 0-1 year
Salary Rs 1.75 LPA – 2.75 LPA
Job Location Bangalore
Venue location Bangalore
Venue date 6 August 2018


Detailed Eligibility:

  • Bachelor’s Degree required (B.A, B.Com, BSc (Non-IT), BBA, BHM, BCA ) OR
  • PUC (12TH) With minimum 6 months of experience in any domain.
  • Excellent written and verbal communication skills and thought process.
  • Familiar with MS Office – MS Excel & Word, Typing Speed

Other Information:

  • Working: 5 days week with 2 days Rotational OFF
  • Salary: 1.8LPA+Incentives to 2.4LPA+Incentives
  • Transport: Cab Facility- Pick up and Drop. As per Hiring Zone.

Job Description:

  • Receive inbound calls and ensure that cases and interactions are logged correctly in CRM
  • Ensure security verifications are carried out per company policies and procedures
  • Resolve customer queries, ensuring that a high standard of customer service is maintained
  • Place outbound calls to customers when required in line with Client/Company guidelines
  • Keep process, technical, operational and sales knowledge (of self) maintained/updated
  • Maintain regular and punctual attendance in line with company policies and procedures
  • Minimise customer complaints and escalations by providing exceptional service and call control
  • Report all technical equipment (computer, phone, network) issues to team leader
  • Perform other duties commensurate with the post as per Client and Management guidelines

How to apply NIIT Walk-in drive?

Interested and eligible candidates can attend this drive at the following venue on 6 August 2018.

Venue details:

Venue date & Time: 6th August 2018 (Monday) at 11 AM onwards

Venue:

#74/2, 1st Floor,
Sanjana Plaza, Elephant Rock Road,
Jayanagar 3rd Block,
Bengaluru, Karnataka 560011

Documents to carry:

  • Updated Resume
  • All Marks Cards (10th, 12th / Graduation) with Provisional Degree Certificate.
  • Work Experience Documents (Relieving/ Experience Letter and Last 3 Month salary slips)
  • PAN Card
  • Aadhar Card/ Voter ID.

More Information

  • This job has expired!
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